Contact
How to Contact the ZenCortex Order Desk and This Website
To contact ZenCortex about an order, call the order desk at +1 (380) 868-3839 with your order ID, or email [email protected]. For this website's pages, typos, privacy or press, write to [email protected], Monday to Friday, 9:00am to 5:00pm ET. That inbox cannot see orders, track parcels or issue refunds.
Written by the ZenCortex label deskUpdated
Contact options01
How do you contact ZenCortex?
Use the ZenCortex order desk for anything about an order, and use this website's inbox for anything about our pages. They are two different teams.
The order desk at +1 (380) 868-3839 handles tracking, changes and refunds on placed orders. Have your order ID ready. The sales email is [email protected].
This website's inbox, [email protected], handles page errors, privacy questions and press. We keep weekday hours, Mon-Fri 9:00am-5:00pm ET. We cannot see orders, so a message there about a parcel will only be sent back to you.
Tracking and refunds for placed orders
ZenCortex order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
919 Third Avenue, Floor 11
New York, NY 10022
Mail only. No walk-in sales.
Returns (Hoboken)
2 Hudson Place, Suite 400
Hoboken, NY 07030
Call first for return instructions. Include your full name, email and order ID. The buyer pays return shipping; use a tracked service and keep the receipt.
Pick the right one02
Which ZenCortex contact should you use?
Match your question to the team that can answer it. A wrong address costs days.
| Your question | Contact |
|---|---|
| Where is my order? | Order desk, +1 (380) 868-3839 |
| Change or cancel an order | Order desk, +1 (380) 868-3839 |
| Start a refund or return | Order desk, +1 (380) 868-3839 |
| Pricing or pack question | Order desk or [email protected] |
| Typo or error on this site | [email protected] |
| Privacy request about this site | [email protected] |
| Press or partnership | [email protected] |
| Medical question | Your doctor or pharmacist |
Before you call03
What should you have ready before calling the ZenCortex order desk?
Have your order ID, your full name, the email you used and the pack you bought. With those, the desk can find your order at once.
Find the order ID
It is in your confirmation email from the checkout.
Write down your question
Note the pack, the date and what went wrong.
Ask for a reference
Write down the name of the person and the time of the call.
Follow up in writing
If you were promised something, email [email protected] to confirm it.
Hours for the order desk are not printed in the brief, so call during normal business hours and try again if no one answers.
Returns04
How do you contact ZenCortex to return a bottle?
Call +1 (380) 868-3839 with your order ID first, then mail the bottles back with tracking. The seller states a 60-day money-back guarantee.
Include your full name, email and order ID in the parcel. The buyer pays return shipping, so keep the receipt. Empty bottles count.
The brief prints the returns address as 2 Hudson Place, Suite 400, Hoboken, NY 07030. Hoboken is in New Jersey, so the state in the brief may be a typo. Ask the desk to confirm the address in writing before you post anything.
Refund timing differs between sources. The info page says within 48 hours of the return arriving, minus shipping and handling fees. The brief says 3 to 5 business days after the return is credited, then 5 to 10 days on the card. Ask which applies. More is on the refund policy page.
Addresses05
What addresses does ZenCortex use?
Three addresses appear in the materials we read, and they differ. The label, the brief's office and the returns address are not the same place.
Label distributor
Distributed by ZenCortex, 19655 E 35th Dr #100, Aurora, CO 80011, USA; [email protected] (as printed on the label).
Office (brief)
919 Third Avenue, Floor 11, New York, NY 10022, USA
Returns (brief)
2 Hudson Place, Suite 400, Hoboken, NY 07030, USA
The label wins for what is printed on the bottle. Do not mail anything to an address until the order desk confirms it. We cannot say which site is a warehouse, an office or a mailbox.
ZenCortex: from $49 a bottle60 mL drops · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day guarantee
See packsThis website06
When should you write to the ZenCortex website team?
Write to [email protected] when something on a page is wrong, when you have a privacy request or when you are press. We answer on weekdays, Mon-Fri 9:00am-5:00pm ET.
Send the page address and the sentence. We check it against the label or a cited source and reply. See how we handle fixes in the editorial standards.
We are a retailer of ZenCortex that earns money from order links, not the maker. Read about us for who we are. For privacy requests, see the privacy policy.
Health07
Who should you contact about a reaction or a hearing problem?
Contact a doctor or pharmacist, not the order desk or this website. Neither can give medical advice.
Sudden hearing loss in one ear needs same-day care (NIDCD, Sudden Deafness). For a reaction after taking the drops, stop and call a provider (NCCIH, Using Dietary Supplements Wisely), and consider a MedWatch report (FDA, MedWatch). Keep taking prescribed medicine as directed.
For trouble breathing, chest pain or a severe reaction, call your local emergency number, not a supplement seller.
Stay safe08
How can you tell a real ZenCortex contact from a fake one?
Use only the numbers and emails printed in this table of contacts and in your order email. Be careful with anyone who contacts you first.
We never ask for your card number, a gift card or a password by email, and you should not give them to anyone who contacts you first. Be wary of anyone who asks you to pay to receive a refund. If something feels wrong, hang up and call +1 (380) 868-3839 yourself.
Report suspected fraud to the FTC at ReportFraud.ftc.gov (FTC, Pros and cons of free trials and auto-renewals).
FAQ09
ZenCortex questions people ask
What is the ZenCortex customer service phone number?
The ZenCortex order desk number is +1 (380) 868-3839. It handles tracking, changes and refunds on placed orders. Have your order ID ready. The brief prints no opening hours, so call in normal business hours.
Can I email ZenCortex about my order?
Yes. The sales email is [email protected]. This website's inbox, [email protected], cannot see orders. Use the phone for faster help, and note your order ID in any email you send.
What hours is the ZenCortex website team available?
Monday to Friday, 9:00am to 5:00pm ET, at [email protected]. That inbox covers page errors, privacy and press. It cannot look up orders, track parcels or issue refunds.
Where is the ZenCortex office?
The brief gives 919 Third Avenue, Floor 11, New York, NY 10022. The bottle label prints a different distributor address in Aurora, Colorado. We cannot confirm that either is open to visitors.
Why do the ZenCortex addresses not match?
They come from different documents: the label's distributor in Colorado, an office in New York, and a returns address in Hoboken. We list them as printed and tell readers to confirm by phone.
How do I cancel a ZenCortex order?
Call the order desk at +1 (380) 868-3839 as soon as you can, with your order ID. We cannot cancel orders, because they are placed on the seller's checkout, not on this website.
Does ZenCortex have live chat or social media support?
None is named in the brief. Use the phone or email listed here. Be careful with any account or chat claiming to be ZenCortex support, and never share card details in a message.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Thezencortex, a retailer of ZenCortex, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about ZenCortex
USA Authorized Zencortex Retailer
Ready to try ZenCortex?
Check your medicines first, then pick 2, 3 or 6 bottles. More bottles lower the price per bottle, and the 3- and 6-bottle packs ship free in the US. The buttons open the info page's checkout, and the seller states a 60-day money-back guarantee.
- Checkout by BuyGoods
- 60-day guarantee
- Free US shipping on 3 and 6 bottles
